To achieve this, organisations need to re-think and change many aspects of how they are structured, how they work, how they relate to their customers, how they innovate, how they build business strategies, how they make use of their financial resources, where they fit in their communities and how they engage their people.
These are not simple changes and they aren’t something that a senior executive can delegate to someone else to accomplish – the new ways of thinking and working have to start at the top with a fundamental rethink of what makes the organisation, how we lead the organization and how it works.
Target Audience: Executives (CxO, Founders), Business Leaders, and Change Agents.
To give a sense of what you could learn, this image conveys the important changes that organisations need to embrace when they aim to become truly agile in their thinking and execution. Starting from the customer at the heart (of both the image and your organisation), business agility requires agility in work, connections and mindset:
Every aspect of the organisation is impacted and the whole focus needs to shift to putting the customer front and centre, with all areas and functions of the organisation seamlessly working together in the service of sustainable customer delight.